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When selecting a priority level, please refer to your Service Level Agreement (SLA).
Otherwise, see the below:
Urgent: Major incident affecting the website and most or all users such as an outage or critical function not working.
High: Significant incident affecting most users, but a workaround is available.
Medium: Minor incident where one or a small number of users affected and impact is minimal.
Low: Minor issues that don't affect the use of the site such as cosmetic issues or bugs.
Please be as descriptive as possible in your request. Be sure to include relevant urls, screenshots and steps to reproduce issues.
Helpdesk support is billed on an hourly basis, either as part of your support contract or on an ad-hoc basis. This can include time spent on investigations and preparing estimates.
Required fields are marked with an asterisk*
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